Boxes, locks and packing supplies can do a lot of good for the bottom line for your facility.
Chris Burnan of StorageMart pens the importance of customer experience beyond the self storage world.
Saying please and thank you don't insure you'll do the job right every time. Only systems guarantee that.
If you aren't listening to the customer and adapting your process to what you hear, you'll lose the customer's trust.
Being “smart” at work will only get you so far now days.
Are you sure the goals you set for your self storage team are driving the behaviors you expected?
There are more than 58 million Hispanics living in the U.S., accounting for $1.7 trillion in purchasing power.
47% of employees would like more recognition for the work they are doing and only 7% would like a pay raise.
For 2018, our results indicated that only 14% of our renters said that competitive pricing was a deciding factor.
Here's the problem. The company completely missed the point of what I (and, I suspect, most customers) really wanted.