If you aren't listening to the customer and adapting your process to what you hear, you'll lose the customer's trust.
Being “smart” at work will only get you so far now days.
Are you sure the goals you set for your self storage team are driving the behaviors you expected?
There are more than 58 million Hispanics living in the U.S., accounting for $1.7 trillion in purchasing power.
47% of employees would like more recognition for the work they are doing and only 7% would like a pay raise.
For 2018, our results indicated that only 14% of our renters said that competitive pricing was a deciding factor.
Here's the problem. The company completely missed the point of what I (and, I suspect, most customers) really wanted.
Everybody likes to be liked. But, effective leaders know and accept that they might sometimes be lonely at work.
Be consistent and predictable in my follow up, and people will strive to meet the expectations.
One study found that U.S. companies actually lose $75 billion a year because of poor customer service.