If you aren't listening to the customer and adapting your process to what you hear, you'll lose the customer's trust.
The goal for every facility is to be well occupied and charging the highest rates possible.
Visitors want to rent a unit, pay their bill, or get contact information about you. That’s it.
Are you sure the goals you set for your self storage team are driving the behaviors you expected?
There are more than 58 million Hispanics living in the U.S., accounting for $1.7 trillion in purchasing power.
47% of employees would like more recognition for the work they are doing and only 7% would like a pay raise.
True Insurance or Tenant Insurance: A 400-unit property could generate $5,000 plus annually in fees paid to you.
For 2018, our results indicated that only 14% of our renters said that competitive pricing was a deciding factor.
A higher photo count impacts not only average sale price but average number of views.
Here's the problem. The company completely missed the point of what I (and, I suspect, most customers) really wanted.