Saying please and thank you don’t insure you’ll do the job right every time. Only systems guarantee that.
Articles by Jon Dario
In his role as an executive at Edison Properties, Jon is responsible for operations at Manhattan Mini Storage, the leading self storage company in New York City. In addition, he runs his own consulting business, The Retail Management Formula, LLC, a company dedicated to helping managers become more effective leaders. Jon has over thirty years of leadership experience in all types of retail businesses, including traditional retail, financial services retail, and retail self-storage. He is the author of three books on management skills, and he has produced multiple online training videos on the subjects of management and leadership. Jon currently serves as the chairman of the New York Self Storage Association, serves on the board for the national Self Storage Association Large Owners’ Council, and serves as a member of the faculty for the Self Storage Association Valuation & Acquisition course.
The Number 1 Tip for a Great Sales Script
If you aren’t listening to the customer and adapting your process to what you hear, you’ll lose the customer’s trust.
When Good Goals Go Bad
Are you sure the goals you set for your [self storage](https://www.radiusplus.com/keyword/self-storage) team are driving the behaviors you expected?
When Good Intentions Lead to Bad Service
Here’s the problem. The company completely missed the point of what I (and, I suspect, most customers) really wanted.
Leadership Can Be Lonely
Everybody likes to be liked. But, effective leaders know and accept that they might sometimes be lonely at work.
The Best Management Lesson I Ever Learned
Be consistent and predictable in my follow up, and people will strive to meet the expectations.
It’s the People, Stupid
The reality is that some people always find a way to be successful, and others do not.
The Lost Art of the To Do List
The volume of tasks to do and to follow up on has never been greater for managers. It will only get more difficult.
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18 Minutes That Can Change a [Self Storage Manager’s Life](https://www.radiusplus.com/keyword/self-storage-manager)
When we let the little things take priority we can’t fit the really important things into the day.